I spent 45 minutes with our client on the phone. The call, our client said, was to ensure that we heard her perspective. She knew that many others may feel as she did but be reluctant to speak up. She had feedback she wanted to share and felt an obligation to reach out.
What a gift! At Lifesprk, we call feedback the Breakfast of Champions. While it may not be pleasant to hear about shortcomings or experiences that could be improved, it is essential for growth and improvement. We hear lots of thank yous and amazing stories about the difference our team makes in people’s lives. We also want to hear about opportunities for improvement.
Are we hearing from you? What feedback do you have – good, bad, indifferent? Let us know. You can call us directly at 952-345-8770 or send us an email at ShineOn@lifesprk.com.
Karen’s career has been building toward Lifesprk from her very first exposure to community-based care. Ever since, she has been committed to helping people achieve a different experience – one that is whole-person oriented, customer-centric and life-enriching. Karen brings more than 30 years’ experience in health services marketing and business development, establishing herself as a national expert on the topic. A frequent speaker at national and regional conferences, she is also past Editor and Publisher of Home Advantage Newsletter, a national publication that provided marketing and communication tactics for home care providers. Prior to joining Lifesprk, she also served as the Vice President of Marketing and Business Development for Hospice of the North Shore in Danvers, MA, helping to grow it into the largest in the state. A graduate of the College of the Holy Cross in Worcester, MA, she’s a past adjunct professor at both Regis College and the University of New Hampshire Division of Continuing Education.