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FAQs

Learn more about Lifesprk Home Health services and our whole person senior care approach. Can’t find an answer to what you need, call us at 952-345-0919 or email at ShineOn@lifesprk.com.

Q: What is the difference between Lifesprk private-pay and Medicare-certified home health services?

Medicare-certified home health services typically involve ‘skilled’ care designed to help you recuperate, and are ordered by your physician. Nursing, physical, occupational, and speech therapy are examples of skilled services. These services are usually short term and intermittent, meaning you need care as little as once every 60 days to as much as once a day for three weeks (this period can be longer, but your need for care must be predictable and finite). Medicare-certified services are also often focused on helping you make progress with a specific health condition.

Private-pay services can be used in addition to Medicare-certified services or on their own. At Lifesprk, Life Care Managers, who are highly experienced nurses, form the heart of our private-pay capabilities, and are key to Lifesprk’s proven results for clients. Life Care Managers work with clients and their families on a regular basis based on client need. They also oversee any Lifesprk caregiving services that clients may require. Private-pay caregiving services can range from a visit once a week to 24-hour hourly and live-in care. Learn more about the role of the Life Care Managers and how they make difference for families.

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Q: What does it mean to be ‘homebound’?

For your home health services to be covered by your insurance, you are often required to be ‘homebound.’ Essentially, ‘homebound’ is defined as having a ‘normal inability to leave home’ and that leaving home would ‘require considerable and taxing effort.’ Taxing effort means that when you leave home, you return physically exhausted or it takes a lot of effort. It can also mean that you need someone to assist you with steps and/or with walking or that you have a disease process that poses a risk for you to be in public.

You would be considered homebound if you have a condition due to an illness or injury that restricts your ability to leave home without assistance, including an assistive device such as a cane or wheelchair, or the assistance of another person, or your doctor feels it would be inadvisable for you to leave home.

You are able to leave home with assistance for medical treatment that can’t be provided in your home, and still be considered homebound. For instance, your insurance will allow you to attend dialysis, go to the dentist/doctor, chemotherapy, or adult day care (under certain circumstances). In addition, you are allowed brief and infrequent trips from home for non-medical reasons such as an occasional trip to the hairdresser, church, or a family event. You don’t however have the ability to make these trips every day.

Lastly, homebound doesn’t allow you to choose to stay home to receive services because it is more convenient.

If you still have questions about whether you are considered homebound, please speak with your Lifesprk Home Health nurse or therapist.

 

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Q: How do I get my medical records?

If you are interested in receiving a copy of your medical records, please call the Lifesprk Home Health office at 952-345-3310 and ask to speak to the Medical Records Department. You will receive your records free of charge.

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Q: What if I only need services for a short time?

The duration of your home health services will be determined by your physician, your plan of care, and your progress toward meeting the goals for your insurance-covered services. Every situation is different even if you’ve had home health services previously.

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Q: How do I know what services I’ll need?

At Lifesprk, we go beyond other providers to do a discovery to understand all your needs and wants across all 7 elements of your wellbeing, and then integrate your unique goals into your home health plan of care. That discovery can also form the basis for a personalized Life Plan to help you build a pathway to your unique goals under Lifesprk’s Life Care Management services.

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Q: How do I request a translator?

Dial 711 and you will be connected to a TRS operator. Visit our Language Services page for additional information.

We also have our Lifesprk Home Health brochure available in two languages:

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Q: What should I expect for the first visit?

At Lifesprk, we believe your initial visit is essential in ensuring a good start to your services. Here is what you can expect:

  • A registered nurse will call you to set up a time for your first visit, which will include an assessment, and will explain home health services in more detail.
  • You’ll receive your first visit within 48 hours of us receiving your doctor’s orders.
  • Your initial visit tends to be a little longer because we perform a full discovery to better understand your unique needs and wants, so please allow up to 2 hours on your schedule.
  • You may choose to have a family member or other caregiver present for any visit.
  • Your visit schedule and the frequency of visits will be determined by you, your doctor and your home health team.

To ensure you get the best start with services, we recommend that for your initial visit, you have the following ready:

  • Your Medicare and any other insurance cards.
  • Your Social Security card.
  • Your medications, including any non-prescription medications.
  • Your discharge instructions.
  • If you are unable to sign paperwork, please have your designated power of attorney present.
  • A copy of your health care directive document.

A health care directive is a written document that informs others of your health care wishes, such as a living will.

If you have any questions, please call Lifesprk Navigation at 952-345-0919.

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Q: How long will I receive services?

Every situation is different, even if you have received home health services in the past. Together with you, your doctor, and your family, Lifesprk will develop an individualized home health plan that will outline a schedule for services to meet your goals. That schedule will be adapted as needed to meet your goals.

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Q: Where does Life Care Management fit in with Medicare-certified services?

Life Care Managers, who are highly experienced nurses, form the heart of our private-pay capabilities, and are key to Lifesprk’s proven results for clients. Life Care Managers work with clients and their families on a regular basis, based on client need. They also oversee any Lifesprk caregiving services that clients may require. Private-pay caregiving services can range from a visit once a week to 24-hour hourly and live-in care. Learn more about the role of the Life Care Managers and how they make a difference for families. Life Care Management services are private-pay and may be covered by long-term care insurance.

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Q: What if I have needs beyond what my insurance will cover?

As part of your home health plan of care, Lifesprk will use its whole person approach to look at all your needs and wants across all 7 elements of your wellbeing, and will help you understand all your options to make informed decisions. Those that are covered by your insurance for home health will become part of your home health care plan.

For those that extend beyond your insurance coverage, based on your choices, Lifesprk can then help to connect you to reliable resources and, through Life Care Management services, coordinate any additional support you may receive. In addition, Lifesprk team members are experienced in developing creative solutions that help you make use of your existing resources such as your social support system including friends, family, and neighbors to live a sparked life.

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