facebook linkedin google-plus twitter youtube-with-circle play angle-right angle-left icon-arrow-right icon-arrow-left x-altx-alt search

FAQ

Learn more about Lifesprk and our Life Experience program. Can’t find an answer to what you’re looking for? Call us at 952-345-8770 or email ShineOn@lifesprk.com

Q: What is the Lifesprk Experience and what makes it so special?

The Lifesprk Experience™ is a model we created to help you shine in the second half of life. What’s special is how it blends the purple passion of our employees with a proven process that empowers you to enjoy purposeful, passionate lives. Our Lifesprk Experience™ has seven key steps:

  1. Discover: Explore our 7 Elements of living well to evaluate all areas of your life
  2. Prioritize: Identify personal goals to prioritize your needs and wants
  3. Create: Design a customized Life Plan to achieve your priorities
  4. Empower: Tap our team, insights and best practices
  5. Ignite: Connect with our trusted 7 Element partners to bring your Life Plan alive
  6. Measure: Enjoy the results and satisfaction of accomplishing your priorities
  7. SHINE ON!
Close

Q: What kind of company is Lifesprk?

We spark the lives of seniors – people in the second half of life – by helping them refocus their energies away from health issues towards their purpose and passion so they can live healthier and happier lives. Through our Lifesprk Experience™, we deliver whole person senior care that dramatically reduces ER visits by 52% and hospital visits 73%. As a premium home care provider, we’re simply the best in the industry at providing short and long-term care when a senior needs it most. But that’s just the beginning.

For over two decades, our leaders have been award-winning pioneers and innovators in the home care industry. At Lifesprk, we put everything we have – our people, passion and purpose – into delivering state-of-the-art solutions that improve quality of life for seniors.

Close

Q: What is the Lifesprk Experience™?

Seniors experience other life challenges beyond the physical ones. When left unchecked, they too, can lead to frequent ER visits and hospitalization. That’s why our team of dedicated experts created the Lifesprk Experience™ – a whole person senior care solution that is personalized to address the uniqueness of each individual. Our proprietary approach has cracked the code and is transforming the industry with unparalleled results. That translates into significantly lower long-term costs for clients and the system. Plus, Lifesprk has one of the highest client satisfaction and team retention ratings in the industry.

Close

Q: What makes Lifesprk different than other home care providers?

We go beyond other home care providers to deliver a different experience – one that’s person-centered and embraces the 7 elements of wellbeing. We create a Life Plan based on your priorities and how much help you want with your Life Plan. Then we work to remove distractions that get in the way of living with more purpose, passion and joy. The end result: you shine . . . and so does everyone around you.

Close

Q: What is a sparked life? What does it mean?

Life is what you make of it. That’s why Lifesprk has made it our mission to help seniors make the most of theirs. Lifesprk is for those who choose to stay in control and refuse to retire on life. Who value their vitality and demand the very best care and advocacy to help them live the healthiest, most independent life possible – something we call living a “sparked life.”

We’ve seen too many people in the second half of life on a roller coaster of crises that robs them of control, opportunities and independence. That robs us of their wisdom, laughter and presence. That’s just not acceptable, and we’ve made it our passion to change that experience. Lifesprk is about opportunities. We start with where you are and with what is most meaningful to you. Our proprietary Lifesprk Experience™ provides proactive guidance to give you just the right level of support to SHINE the way you want according to YOUR goals. That’s the spark!

People turn to us for many reasons – you may want to connect more with family or find a volunteer opportunity; you may be in the midst of health care crisis or looking to rekindle your favorite hobby; you may be wondering what’s next with your life or career; you may be looking for more meaning, or just want to proactively protect your lifestyle. Whatever the reason, the result is the same. You SHINE, just the way you want. And we all win! That’s living a sparked life.

Close

Q: Do you have references that I can speak with?

Yes. Lifesprk has built a strong reputation and believes the best way for our potential customers to learn about us is through our past and existing customers. Please let your Life Care professional know and he/she will provide you with a list of references at your request.

Close

Q: Are you a home care company?

As a premium home care provider, we’re simply the best in the industry at providing short and long-term care when a senior needs it most. But that’s just the beginning.

For over two decades, our leaders have been award-winning pioneers and innovators in the home care industry. What they’ve found is that home care alone doesn’t break the roller coaster of crises. To spark lives, we need to go beyond home care. Our whole person senior care approach goes beyond transactional care to help you refocus your energies away from the medical issues and toward living healthier and happier.

Close

Q: What happened to the ‘a’ in your name, Lifesprk?

The ‘a’ was intentionally left out for two reasons: first we want to be a little provocative, to stand out and be different with our brand identity. Second, we removed the ‘a’ because we’re taking the ‘a’ out of aging. There’s nothing wrong with aging, but many people have issues with it and quite honestly ‘age’ and ‘aging’ are irrelevant – we’re about sparking lives, and that’s an ageless opportunity.

Close

Q: How are Lifesprk services paid for?

Lifesprk bills you or your designee for services rendered. Your Life Care Manager will review the service rates and billing procedures to ensure your complete understanding. Our services are generally paid for on a private-pay basis and in most cases, long-term care insurance covers programs like Lifesprk. Medicare and Medicaid do not pay for services provided by Lifesprk. Depending on what level of services you decide are best for you, we’ll bill you weekly, or monthly.

Close

Q: Can Lifesprk services be provided in a skilled nursing or assisted living community?

Yes, through our personalized approach, Lifesprk provides services in any setting you call home including a nursing home, assisted living community, or other setting.

Close

Q: How are the services that I receive from Lifesprk monitored or regulated?

Lifesprk makes our customers’ satisfaction a priority. Our “voice of the customer program” consists of regular phone surveys, as well as in person meetings to our clients to assess satisfaction in a number of critical areas. Check out our latest results.

Close

Q: What happens if I need to cancel or reschedule a Lifesprk service?

We simply ask that you call the office two hours prior to the scheduled service. You can ask to speak with your staffing specialist or the General Manager. We request that you speak to someone in person, and not leave a voicemail as we do not want to send an employee to your home when you have cancelled the service.

Close

Q: What happens if my caregiver is sick?

Lifesprk has the commitment, resources and systems that enable us to guarantee a replacement. We have Lifesprk staff on call 24-hours every day to ensure we are always available to provide the services to you as promised.

Close

Q: Can I offer a gift or tip to a Lifesprk employee for excellent service?

At Lifesprk, we have a strict “no tipping and gift” policy. All employees are thoroughly trained on this issue and are expected to comply with this policy. Lifesprk offers many opportunities to recognize employees throughout the year and it is our responsibility to reward excellent service on your behalf. If you want someone to be recognized, please call or write Lifesprk’s General Manager.

Close

Q: What do I do if the caregiver provided does not meet my expectations?

Our goal is to ensure you and your loved ones are 100% satisfied. If the match is not good, we will work with you until we all achieve a great fit. We have over 500 employees and will work hard to ensure we find the caregivers that work the best for you.

Close

Q: What do I do if my Life Care Manager does not meet my expectations?

Our goal is to create clients that become raving fans and are 100% satisfied with our services. We only hire the best professionals in the industry, but Lifesprk understands that sometimes personalities or work styles may not match well. If you feel you would like a different Life Care Manager no problem. Call our office at (952) 345-8770 and ask to speak with the General Manager.

Close

Q: What is the process for filing a concern or complaint?

In the event you find our services unsatisfactory, we want to know about it.The only way we can fix the problem to your satisfaction is to clearly understand the concern and thoroughly investigate the situation. Please contact us immediately as we do not want you to continue with our services or cancel them due to a situation that we were not given an opportunity to rectify. You can speak directly with your Life Care Manager about your concern and if he/she is unable to fully satisfy your concern, please contact Lifesprk’s General Manager at (952) 345-8770. If you still feel that a resolution has not been reached, you have a right to notify the Minnesota Department of Health or the Office of the Ombudsman. Complete contact information is provided in your Start of Care binder that Lifesprk has provided for you. There will not be any form of retaliation as a result of the complaint or concern. Please be assured – we want your feedback before it becomes a problem.

Close